Furniture

There is a 24 hour cancelation window for furniture orders, and after that time all furniture orders are final. In the rare event that your furniture arrives damaged, please contact Park West or call 3039165687 within 48 hours of receiving your items to arrange for a replacement or repair.

Lighting

If for any reason you are not satisfied with your purchase, you are welcome to return items within 30 days from the date of delivery. Items must be repacked in their original cartons complete with all parts and original packing materials in order to be eligible for return. Items which have been installed or modified in any way while in your possession will not be eligible for return. If your items meet these criteria, please contact Park West or call 3039165687 to request a return authorization.  Returns will not be accepted without prior authorization. Except in the case of defective merchandise, customer will be responsible for return shipping fees.

The following are ineligible for return: 
• Customized items
• Shades or accessories purchased individually
• Items marked Final Sale

Restocking Fees

All returns are subject to a 15% restocking fee. You will receive an email confirming the amount of your refund less applicable restocking fees once the merchandise has safety reached our warehouse. 

Defective Merchandise

If you encounter a defect in your product, please contact Park West or call 3039165687 to request a replacement or return.